11.1In this chapter we consider the public interests and policy objectives relevant to the funeral services sector. In particular, we consider whether there is a case for additional consumer protection measures based on the nature of this purchase.
11.3We consider that the following policy goals and public interests are of central relevance to this discussion:
11.4We begin this chapter by exploring these public interests. We then discuss the nature of the market for funeral services. In chapter 12, we draw on this discussion in presenting preliminary options for reform.